Components of social capital in the field of knowledge management in the public sector of the banking industry (case study: mellat bank)

Document Type : Original Article

Authors

1 PhD Student in Public Administration, Faculty of Humanities, Islamic Azad University, Firoozkooh Branch, Firoozkooh, Iran

2 Department of Public Administration, Faculty of Humanities, Islamic Azad University, Firoozkooh Branch, Firoozkooh, Iran

10.30510/psi.2023.357156.3856

Abstract

Knowledge is a key factor and strategic resource for acquiring intangible assets that can lead to higher growth. Social capital can help organizations to manage knowledge and create sustainable competitive advantage. This study aimed to identify the components of social capital in knowledge management in the banking industry.
Using the snowball sampling method, 15 people of mellat bank experts in sectors of human resources, training and planning were interviewed and content analysis method were used to analyze the interviews. The research findings were identified using a semi - structured questionnaire in delphi method by experts. Finally, weighting and ranking of components were carried out using ahp method and expert choice software.
Results show that the components of the strategy of knowledge based social capital in the banking industry are three components of communication between individuals, trust between individuals, goals and shared values between individuals.
Considering that human resource management practices potentially can develop the depth and content of social capital in an effective way , it is suggested that a knowledge-based social capital strategy be implemented in banks.

Keywords

Political Sociology of Iran
Volume 5, Issue 12
February 2023

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